Privacy Policy

Last updated: July 6, 2026

This Privacy Policy applies to all services provided by Jasper & Olivia Toronto ("we," "us," "our"), reachable at info@jasperolivia-toronto.com. We respect the privacy of our customers and handle any personal information you share with us confidentially and in accordance with the General Data Protection Regulation (GDPR).

By using our website and placing an order with us, you agree to the practices described in this Privacy Policy.

1. What Information We Collect

We collect personal data that you provide to us when placing an order, creating an account, or contacting our customer service team. This may include:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely through our payment provider — never stored on our own servers)
  • IP address and device/browser information
  • Order and transaction history
  • Data on your activity and behavior on our website (via cookies)

2. Why We Process Your Data

We use your information for the following purposes:

  • Order fulfillment: processing, shipping, and invoicing your orders.
  • Customer support: answering questions and resolving issues quickly and effectively.
  • Order communication: sending order confirmations, shipping updates, tracking information, and other relevant service messages.
  • Service improvement: enhancing our website, product range, and overall customer experience.
  • Security: preventing and detecting fraud or misuse of our services.
  • Marketing: sending promotional messages, but only where you have given explicit consent.

3. Legal Basis for Processing

We process your data based on one or more of the following legal grounds:

  • Performance of a contract — to fulfill the order you placed with us.
  • Consent — for optional communications such as marketing emails.
  • Legal obligation — for example, tax and accounting record-keeping requirements.
  • Legitimate interest — such as fraud prevention and improving our services.

4. Sharing Your Data with Third Parties

We only share your data with third parties where necessary to operate our business, including:

  • Payment processing: Shopify Payments.
  • Shipping and delivery: Canada Post and other carriers as needed to deliver your order.
  • Fulfillment partner(s): our supplier(s) responsible for preparing and shipping your order.
  • Analytics and marketing providers: where applicable, and always in accordance with your cookie preferences.

We have data processing agreements in place with these partners wherever legally required, and we never sell your personal data to third parties.

Because part of our order fulfillment takes place directly through a supplier located in China, your data may be transferred outside the European Economic Area (EEA) as part of this process. Where this occurs, we take appropriate safeguards to ensure your data remains protected to a standard consistent with this Policy and applicable law.

5. Data Retention

We retain your personal data only as long as necessary for the purposes described above, or as long as required by law. For example, financial and tax records are kept for 7 years, in line with statutory accounting obligations.

6. Cookies

Our website uses cookies to improve functionality, analyze visitor behavior, and support marketing efforts. For full details, please see our separate Cookie Policy. You can adjust your preferences at any time via the cookie banner or your browser settings.

7. Security

We take appropriate technical and organizational measures to protect your data against loss, misuse, and unauthorized access. All payments are processed over a secure, encrypted (SSL) connection.

8. Your Rights

Under the GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete data.
  • Erase your data ("right to be forgotten"), where applicable.
  • Restrict or object to certain processing activities.
  • Withdraw consent at any time, where processing is based on consent.
  • Request data portability, i.e., receive your data in a structured, commonly used format.

To exercise any of these rights, please contact us at info@jasperolivia-toronto.com. You also have the right to lodge a complaint with your national data protection authority (in the Netherlands: the Autoriteit Persoonsgegevens).

9. Contact

Jasper & Olivia Toronto Email: info@jasperolivia-toronto.com